cancel
Showing results for 
Search instead for 
Did you mean: 

Brand new I phone 11 can’t get past the language Home Screen

Km22knl
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi 

I received my brand new I phone 11 today, excited to set up but sadly got to the hello language page and the phone is stuck . Tried volume up and down and side button but doesn't change anything it seems to loop back straigh to the hello page 

 

frustrated doesn't come close

 

Any advise to get it going please 

Message 1 of 7
358 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 120758 Posts
  • 605 Topics
  • 18208 Solutions
Registered:

@Km22knl 

Swipe up from "Hello" screen to enter your preferred language.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 7
355 Views

Km22knl
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thankyou I cant swipe up on the Langage screen either

Message 3 of 7
351 Views

MI5
Level 94: Supreme
  • 120758 Posts
  • 605 Topics
  • 18208 Solutions
Registered:

@Km22knl 

So just checking......

You swipe up from Hello and it goes to language selection.

You tap on your language, then nothing?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
346 Views

Km22knl
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Its a white screen  with Hello in the middle which is flashing and the word Hello changes to different languages. At the top is a lock symbol with swipe up to unlock. When I swipe up, for a moment you see the number pad and it goes back to white Hello screen 

Message 5 of 7
343 Views

MI5
Level 94: Supreme
  • 120758 Posts
  • 605 Topics
  • 18208 Solutions
Registered:

That's not right at all @Km22knl 

It shouldn't be locked or showing the keypad at all at that point.

Do you have a PC or laptop?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 7
331 Views

PhoneChanger
Level 29: Intuitive
  • 1292 Posts
  • 64 Topics
  • 94 Solutions
Registered:
@Km22knl there will be ways to try and resolve it yourself (connecting to a PC / Mac and putting your device into recover mode may help), but given this is a new phone I would make an appointment at your local Apple Store and get them to resolve / replace as you'll be well in warranty
Message 7 of 7
289 Views