@marshal200 Firstly, this is a customer community, and all we can offer here is advice. By all means lodge a police report. That should be the first thing you do. Also contact O2 customer service and explain what has happened. https://www.o2.co.uk/contactus I'm not certain how much they'll be able to help you, as it sounds as if you've been scammed by the person who sold you the phone, but it's always worth asking. Good luck. Hope you can get this sorted.
@marshal200 where did you buy the phone from?
Unfortunately it's not uncommon for some unscrupulous people to claim on insurance for a phone and then sell the original which will result in that phone getting blacklisted. In these cases, there is no way to unblock them as a fraud has occurred and legally the phone belongs to the insurance company.
Good morning @marshal200, and sorry to hear about your phone. I hope you found the information above useful, but if you have any other questions please let us know!
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If you bought the phone from eBay you should claim under Paypal's buyer protection. If you bought the phone elsewhere and paid using a credit card you can claim from your credit card provider using s75 protection. If you used a debit card for payment you should contact your bank who may be able to do a chargeback but this is not guaranteed
If you paid cash then sadly you have a rather expensive paperweight
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