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Anonymous
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Why still cant call or send messages although they already taken the payments in my accoun??? Even i cant call costumer service???? What should i do???
Message 1 of 11
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MI5
Level 94: Supreme
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Registered:
When was payment taken?
It can sometimes take up to 24 hours to reconnect services.
Try also re starting your phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 11
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MI5
Level 94: Supreme
  • 126786 Posts
  • 613 Topics
  • 21764 Solutions
Registered:
When was payment taken?
It can sometimes take up to 24 hours to reconnect services.
Try also re starting your phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 11
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Anonymous
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Theres no way to call costumer service even i cant to 02 shop,, any one can help me to activate my number??
Message 3 of 11
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Anonymous
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Ok, i'll try. Thanks
Message 4 of 11
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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:
Theres no way to call costumer service even i cant to 02 shop,, any one can help me to activate my number??

There is a number on this link to call from a landline or you can use any O2 phone to dial the CS short codes http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 11
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Anonymous
Not applicable

@Anonymous wrote:
Theres no way to call costumer service

Live chat to the rescue?  Bouncy

 

Sorry, I know I will be politely advised that live chat is not perfect, but..... Evil

Message 6 of 11
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jonsie
Level 94: Supreme
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Ifor you go instore they will allow you to call customer service. Reconnection will normally take place at midnight. ..
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Message 7 of 11
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jonsie
Level 94: Supreme
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Live chat. ..live? Yes,  good luck:smileywink:

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Message 8 of 11
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Anonymous
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Do you perhaps have a friend / work colleague who is on an O2 contract so you could use their phone to ring 202 ? Nkt someone on O2 Payg as they cannot dial out to 202.
Message 9 of 11
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Anonymous
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In future pay by by direct debit so that this situation doesn't occur again
Message 10 of 11
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