Awaiting on a order

[Jasonhawkins]

I am still awaiting on a decision regarding an order. I ordered two phone and have received 1. The other is pending. My partner and daughter birthday are both Monday so need to know if the other phone is coming. Many thanks 

[Bambino · Accepted solution]

@Jasonhawkins This is not O2. This is a customer community.

You can reach the O2 sales team via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

You can also call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.