Apple watch ultra cannot connect to mobile data

[Wps7581]

Hi 

This seems quite a familiar issue, but i have purchased my apple watch ultra from O2 and cannot connect the mobile data.

I have had tech involved they have removed the account and added again, i have deleted, reset re-paired the watch more times than i can count but still get the same message.

Oops, something went wrong . Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 106.

i really hope someone can help this is very frustrating.

[Breanna]

Hi @Wps7581 I'll tag an advisor who may be able to help.

@O2Emma can you take a look at this?

[Wps7581]

Thanks Breanna.

[O2Emma]

Hi @Breanna I will pick it up thanks.

[O2Emma]

Hi @Wps7581 I will send you a private message to look into it for you.

[Buz52]

I

[Buz52]

Exact same issue. Been trying to get sorted for several weeks. Numerous chats with online/202/tech support and none of them have any idea how to resolve. One more or less admitted that this is part of a bigger system issue for o2. Keep saying they are working on it, but getting no where fast. Very frustrating 

[pgn]

Hi @Buz52 - if an O2 advisor is already helping you, please wait for them to get back to you. If this is you saying "had enough of 202 or Live Chat or O2 Social Media Team", then I will tag the advisors showing as on from 8am, @O2Georgina and @O2Sarah- - there is a duplication of the rota post, which will be fixed after 8am also, I hope - so hedging my bets 🙃

Good luck, @Buz52 - watch your private messages here after 8am.

[O2Georgina]

Thanks for the tag @pgn 

@Buz52  I will send you a private message now

[Haggis39]

I have the exact same issue on an Apple Watch Series 6. Tried everything, unpairing the watch and removing from iCloud and waiting at least 24 hour before I  re-pair the watch and wait a further 24 hours before I try and activate the mobile data via the watch app but I still get the same 106 error code. I’ve been waiting for 10 weeks and o2 tech teams still have not resolved my issue. Has anyone had this fixed yet?