02-10-2019 14:33
02-10-2019 14:37
02-10-2019 15:48
02-10-2019 15:48
It takes up to 72 hours to activate the data plan.
Error 30 just means that it is still initialising.
02-10-2019 15:54 - edited 02-10-2019 15:58
02-10-2019 15:54 - edited 02-10-2019 15:58
Thanks, what’s happened is I set up an airtime plan with the titanium model I received last week everything went fine and it was activated within an hour, I wasn’t too happy with the titanium Case, so i sent it back to Apple for a refund and I purchased the my hermes model Which arrived this morning. I’ve gone to pair it up with the phone and when I got to the set up data section it would let me enter my email address and password but as it’s signing in it would pop up with the error code 30. I haven't been able to add an airtime plan to the new watch as I haven't been able to To sign in and add a new plan
02-10-2019 16:12
02-10-2019 16:12
So I guess you need to reset watch and start over.
May also need customer service to remove the old watch from your account
Guide: How to find help & contact O2
02-10-2019 16:17
02-10-2019 16:17
Contacted customer service and they told me to do the same which I've done and it didn't make a difference, still having the same error code. They said that they were going to escalate it to a higher level and I would be contacted within a few days they also took the new eid number
02-10-2019 16:22
02-10-2019 16:22
03-10-2019 07:59
03-10-2019 07:59
Good morning @Joshiii, and congratulations on new new Apple Watch! You mentioned customer service had escalated your issue, so it sound like it's currently in the best hands to get resolved shortly. If you'd like me to get someone on my end to double check it's being worked on, or if it takes longer than you've been quoted, give us a shout
Thanks for the meniton @jonsie!
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