14-01-2023 16:15
Hi,
I assumed my o2 watch cellular was working since I got the watch last month but I was wrong it was actually just working off my phones data. When I tried to set up cellular I said “02 plan not in use” on the Apple Watch. I spoke to o2 service people on phone and they advised to remove plan from watch and they would send out an esim! GREAT! until the esim wouldn’t connect so I called again and was told they would be able to activate it to my watch their end.
Problem is my watch now won’t give me my o2 plan to set the watch up to. It only wants me to set up a new £5 one even tho I already have one set ip in my o2 account!! Please can someone help me
Solved! Go to Solution.
17-01-2023 04:40
14-01-2023 19:22
Regretfully O2 are having problems at the moment. I believe they are working on it with Apple.
If he is available I'll tag @O2KyleW to see if he can help
If he is not available @O2Sarah- who is on Monday morning
14-01-2023 19:24
Ill message you shortly
17-01-2023 04:40
17-01-2023 13:19
17-01-2023 14:17
17-01-2023 14:17
19-02-2023 17:16
20-02-2023 09:07
20-02-2023 09:07
Good morning @Sharonanne99 I will send you a private message so we can check your account.
29-03-2023 21:29
Same issue here with series 8 Apple Watch, help please o2
07-04-2023 19:35