Apple Watch Ultra - Reference Code 14

[labsa85]

Hi.

I’ve got my Apple Watch Ultra 2 weeks ago from O2. It came pre-paired. However, it wouldn’t connect to the network at all. So I tried to reset it several time. When I try to set up the mobile data I keep getting then’ooops’ message. I spoke to someone on 202, flagged it up, said I would hear back within 48 hours. That hasn’t happened. I still can’t set up mobile data and I keep getting ‘reference code 14’. Can anyone please help to sort this out? Thanks 

[Cleoriff]

@labsa85 

I'll tag @O2Sarah- to see if she can help. Best of Luck

[labsa85]

Thanks so much 😊

[O2Sarah-]

Thanks for the tag @Cleoriff 

@labsa85 I will send you a private message so we can look into this. 

[Cleoriff]

Thanks @O2Sarah- 👍

[labsa85]

Hi there. Thanks so much for your help.

I was texting @O2Sarah but communication went dead after lunch on Friday. Do you know why? Do any of you know why? Is there anyone else from the Support Team who could look through this and try to fix it? Thanks in advance

[labsa85]

Hi there,

After a week I could not solve my problem entirely. Now it seems that the cellular network has been installed/configured and I no longer have the "Reference Code 14" message. My Watch seems to be connected to the cellular network but if I test it it does not work. Is there any of you who could help me? Thanks

[Cleoriff]

@O2Sarah-  It looks as if @labsa85 needs your help again?

[O2Sarah-]

Thanks @Cleoriff 

@labsa85 I've been looking into your issue. I'll drop you another message now. 😊