Apple Watch Series 6 - Dataplan not connecting

[Enrico90]

Hi

I have bought an Apple Watch series 6 with cellular and data plan. It is paired with my iPhone for more than 24hrs, and both iPhone and watch should now be up to date with the latest software (I updated the watch software earlier today).

Yet the data plan doesn’t seem to activate, it is still showing as “activating” and its been more than 24hrs since I received and paired the watch.

Any thoughts/suggestions?

Thanks
Enrico

[MI5]

@Enrico90 

It can take longer than 24 hours sometimes.

If still not connected after 48 hours, you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Enrico90]

Thanks for your answer.

Yeah, I just thought that after 24hrs it would be active, I paired it yesterday at around 5pm.

Would reset/unpair the watch and the re-pair it help at all?

Otherwise I will just call CS as suggested.

Thanks

[MI5]

@Enrico90 

Probably just as good to wait until tomorrow then call if not connected.

Have a read through this too, just to make sure you've covered all the steps.

Set up the data plan from the watch setup routine and it will walk you through buying an airtime plan.
https://www.o2.co.uk/help/phones-sims-and-devices/apple-watch
Open the Watch app on your iPhone and tap on ‘Mobile Data’.
Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.
Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.
It can take up to 24 hours to activate, but sometimes it might take a little longer.
To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.
If you get an error message at any point, on the iPhone, go to Settings and select Privacy > Motion & Fitness and switch it on.
Then go back to the watch app/Mobile Data/set up mobile data plan and be ready to put your o2 username and password in to the resulting o2 screen. Also, it costs £5 monthly to add the airtime for the Apple Watch, so you'll need to authorise this after entering the o2 user name and password. The phone app will then say 'activating' which can take a day or so, but at that point, you can try doing a phone call direct from the watch to test it.