Apple Watch Error Code 14

[SteveG1]

Hi, another Error code 14 after receiving the watch back from Apple repair when trying to set up cellular. If someone could DM me to sort please I'd appreciate it.

[SteveG1]

@pgn Is there anyone from O2 who can sort this do you know? Just the usual code 14 error with activating cellular after re-pairing the watch with the phone.

[pgn · Accepted solution]

@O2nath_ci is in now, @SteveG1 - hopefully he sees this tag and reaches out to you for more info. Good luck.

[SteveG1]

Thanks

[O2nath_ci]

@pgn thanks for the tag 

@SteveG1  i will private message you now 

[Breanna]

Was @O2nath_ci able to help you get this sorted @SteveG1?

[SteveG1]

Yes thanks @Breanna 

[NeilM255]

I am having the same issue. I called 202 and they are sending out a new esim - Will this fix my problem? 

[Jonathan764]

Hi, I am having the same issue re-pairing a phone with a new watch. I've not had any luck calling 202. Is there anyone who can help? Thanks.

[pgn]

O2 Advisors Service was removed in July. You have 2 options: take phone, watch and photo id into an O2 Shop (has worked a few times), or persist with O2 via 202 but call at around 08:10am UK time.

You could try the O2 Social Media Team via the link below, but turnaround is slow and needs constant prompting every few hours. Good luck, @Jonathan764.