Apple Watch Cellular Data stuck on 'Activating'

[markrduk]

Hi there

I purchased a new Apple Watch Cellular with data plan from O2 last week and it came Friday morning.

I don't seem to be able to get the Cellular data working on the watch. I've activated the plan, but it's just stuck on 'Activating'.

I called 202 over the weekend and factory reset the watch (and they said they reset everything at their end) and tried to re-set it up, but it's still activating.

Spoke to somebody on chat who said they would raise a ticket, but that it will take days... I'm ready to just send the thing back - does anyone have any suggestions?

(Visual Voicemail and WiFi calling are activated and phone and watch are up to date with the latest software version.)

Many thanks

[pgn]

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@12344 wrote:

As an update to others on here with the same issue. I have now been told that I have to wait 5 days since my problem was escalated before the escalation team will do anything. I am not holding my breath. O2 obviously have a major known about issue here with so many people experiencing problems and they won’t acknowledge that or do anything about

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Or a mobike supplier's OTA bug fix has broken a few other things unintentionally - is the wait because Apple are in the loop, @12344?

[Littlepink83]

I have the same issue, it's been sat as 'activating' since last Thursday. I spoke to someone on Saturday and they said it would take up to 5 days for someone to contact me. 

[pgn]

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@Littlepink83 wrote:

I have the same issue, it's been sat as 'activating' since last Thursday. I spoke to someone on Saturday and they said it would take up to 5 days for someone to contact me. 

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@O2Georgina is there anything you can do to help @Littlepink83? 🙏

[O2Georgina]

Thanks for the tag @Littlepink83 

@Littlepink83  I will send you a private message now

[RobLee]

@O2Georgina same issue on my account for new Apple Watch.  Could you see if there is an issue ?

[O2Georgina]

@RobLee  I will send you a private message now

[JMF2]

@O2Georgina @RobLee @Littlepink83 have you managed to sort your issue yet? 

[O2Georgina]

@JMF2  I will send you a private message

[SkyJawa]

Still waiting for a response to the incident raised. Spoke to CS today and said day 5 is tomorrow so should hear something then, not massively hopeful, it’s been 2 weeks since I tried to activate it! My 14 day cooling off period is up tomorrow, but the advisor said he would make a note and I would still be able to cancel after that if not resolved as there had been an escalation.

crazy how many are experiencing this!

[gmarkj]

Let's see if @O2Georgina can shed any light on what's going on with your watch @SkyJawa 

Can you see if you can get this one working please Georgina?