Apple Watch Cellular Data Problem

[monkeyspunky]

Hi All,

First post here out of desperation!!

Short story;

I had an Apple Watch Series 5 working perfectly with o2 cellular activated. I have just upgraded to a Series 8.

I have unpaired the Series 5, removed the data plan and setup the new watch. When setting up I was asked if I would like to replace or add, to which I selected replace.

I now have data activated, received the texts from o2 to confirm, but the watch itself is not working with Data. I can make a call when on cellular and signal is showing. 

On the watch o2 is ticked under the plan but under status it says 'no connection'.

When setting up I did receive an error on the o2 webpage which gave me an error code reference 14 but I fixed this by unpairing and starting the whole process again.

From reading others have problems I contacted o2 three times (who were beyond useless) and on the last call they transferred me to Apple without telling me they would. Apple confirmed everything ok with setup and their end. 

Any help would be greatly appreciated!

Tom

[gmarkj]

As you have been in touch with customer services already @monkeyspunky I'll see if the community advisors can help.

Can you get in touch to see if you can resolve this @O2Lisa @Anonymous ?

[monkeyspunky]

Much appreciated, thank you 👍🏻

[kitenski]

I’m in the same boat, there is an 12 page thread on here with 8 and ultra users having similar issues sadly.

[monkeyspunky]

Oh no I’ve not seen that…have you got a link to that thread?

[L_W_Ward]

I know this won’t help but I did exactly the right thing and it went through ok. You did exactly the steps I did so it sounds like it’s 100% with 02/Apple. Hopefully this will give you some reassurance. 

[O2Lisa]

Morning all, thanks for the tag @gmarkj 😊

@monkeyspunky I’ll message you privately and look in to this for you. 

[O2Lisa]

Morning @kitenski, I’ll message you privately and look in to this for you 😊

[kitenski]

Here’s a link to the thread

https://community.o2.co.uk/t5/Tech-Support/Apple-Watch-Ultra-Disconnecting-from-Cellular-Data-and-on...

[monkeyspunky]

Thank you and thanks @gmarkj 👌