Solved: wi-fi not turning on

Merv124 · ‎17-02-2023

was on O2 with a sony xperia 5 (3 years old), i picked a new 12 month sim only tariff today using the same sim card. however since the "update" of sim package, my wi-fi will not turn on. I've been in several locations tried to get it to turn on but just wont. have tried toggling the airplane mode.

on the setting-network and internet the wi-fi toggle will go to blue but it will remain "off", when i click into wi-fi it'll be greyed out and off, showing no available networks.

any advice welcome before i try a factory reset.

maybe coincidence its the day the tariff upgrades but seems strange as not had a problem before.

MI5 · ‎17-02-2023

@Merv124

Nothing related to your sim would effect wifi on the phone.

I'd contact Sony for help https://www.sony.co.uk/presscentre/contacts/uk-customer-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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View solution in original post

MI5 · ‎17-02-2023

@Merv124

Nothing related to your sim would effect wifi on the phone.

I'd contact Sony for help https://www.sony.co.uk/presscentre/contacts/uk-customer-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

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