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use wrong unlatching code

Anonymous
Not applicable
hi, I mistakenly used the Pac when trying to unlatch my phone from o2, and it is now locked. it works on original o2 sim but says it's locked when using new provider sim. o2 say to contact samsung and samsung say contact o2. How can I unblock it
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MI5
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How many times did you enter the wrong code?
Any more than 3 times and it's hard locked to o2 forever I'm afraid.
If less than 3 times, just request the correct code to unlock it.
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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How many times did you enter the wrong code?
Any more than 3 times and it's hard locked to o2 forever I'm afraid.
If less than 3 times, just request the correct code to unlock it.
https://community.o2.co.uk/t5/Other-Products-and-Services/Unlocking-an-O2-phone-to-use-a-different-S...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Anonymous
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nope 3 times
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MI5
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It's stuffed then, I fear, but apply for the correct code anyway and try it.
You've nothing to lose!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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That's a shame. My option would be to sell the phone and put the proceeds towards the cost of a new sim free phone of your choice. 

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Anonymous
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omg, it's a galaxy s6 edge + can't afford another
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Bambino
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Having to sell a phone locked will severely reduce its price. Best bet is to sell it to someone like CEX who are bound to be able to unlock it.

I DO NOT WORK FOR O2



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jonsie
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@Anonymous wrote:
omg, it's a galaxy s6 edge + can't afford another

Ok sorry mate. I'm not sure what the resale value of the S6 Edge is... 

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Bambino
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Only other option would be to find a backstreet shop to get it unlocked, but you won't get any guarantees.:smileysad:

I DO NOT WORK FOR O2



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MI5
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You can't unlock it if it's gone into hardlock, not CEX, not a backstreet shop, not a market stall or anywhere.
The only way you used to be able to recover this was with JTAG which only Samsung have, but since the introduction of Knox, it's not possible.
The only way this is going to work is with a new motherboard (again, if hardlocked).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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