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samsung s4 switches it self off even when battery has a good charge.

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Anonymous
Not applicable

on ‎22-01-2014 13:08

on ‎22-01-2014 13:08

Hello, i've a samsung s4 & full insurance from o2. My phone has started to switch itself off quite often even though the battery has a charge. It won't start up again until i plug my charger into the mains and when it starts up again i still have a good percentage of battery remaining. I'm confused !!!!!! Can i demand a new phone as it was new in July 2013. Thanks guys.
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MI5
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on ‎22-01-2014 13:19

on ‎22-01-2014 13:19

Defo only needs a new battery. No need to replace entire phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
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on ‎22-01-2014 13:11

on ‎22-01-2014 13:11

Have a look at this I suspect this is your problem http://www.sammobile.com/2013/10/16/samsung-offering-free-replacements-to-galaxy-s4-users-with-swoll...
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MI5
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on ‎22-01-2014 13:19

on ‎22-01-2014 13:19

Defo only needs a new battery. No need to replace entire phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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In response to MI5

on ‎22-01-2014 13:20

on ‎22-01-2014 13:20

Yes well known issue with the s4
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lenfish
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on ‎22-01-2014 22:05

on ‎22-01-2014 22:05

Yes, just happened to me, after reading these forums replaced battery, problem solved.

 

Len

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MI5
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on ‎22-01-2014 22:08

on ‎22-01-2014 22:08

Glad some people listen to us wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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on ‎22-01-2014 22:20

on ‎22-01-2014 22:20

Good to know someone does wink
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