samsung s4 mini- problems with 2g 3g connectivity

[Anonymous]

I mostly use wifi on my phone but when I do use the inclusive internet allowance it depends where I am  as to if it works, at home which is in the countryside it works but if I go to the nearest town it doesn't work. I have full signal but nothing online will load. Can I fix this? It's very annoying. I can try to update fb and it won't update but occasionally my emails will come through.

[Anonymous]

Hi


Use this to check your masts via your full postcode http://status.o2.co.uk/

If you're on fringe coverage then turning of off 3G in the settings to go to 2g can help.

Unfortunately things such as mast congestion cannot be remedied by the user.

Helpful tips here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

[MI5]

It's an overloaded mast - Same in the town nearest me and has been for almost a year - O2 say there's nothing wrong - many others saying the same on here too in different areas 😞

[Anonymous · Accepted solution]

O2 Are upgrading. They have many areas that are suffering from congestion. The issue isn't signal, it's transmission.

Basically your phone talks to the mast. Your call, texts or data are then sent via fibre backhaul networks and it is these that are struggling. Why? A massive surge in demand. Hence why o2 are upgrading 2g 3g and installing 4g across at least 98% of the population between now and 2017.