s7 edge front camera fail

minxy7678 · ‎01-10-2017

My front camera was working fine last night. The software update happened overnight. I have just gone to use my front camera and it is blurry. Any ideas why or what I can do to get it back to normal?

MI5 · ‎01-10-2017

First thing to try is a reboot.
If that doesn't work, backup the phone with smartswitch http://www.samsung.com/us/support/owners/app/smart-switch then do a factory reset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

viridis · ‎01-10-2017

Does it have a manual focus on front that might be stuck?
Have you tried tapping to focus?

minxy7678 · ‎01-10-2017

Thank you-it's working now 😁

MI5 · ‎01-10-2017

That's great news....
What did you do to fix it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎02-10-2017

@minxy7678 Can you let us know what you did to fix the camera? It could be helpful for others with a similar issue

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