s6 no sim card

[Anonymous]

I recently brought a new s6 on 02 and i was using an s4 on ee, when i left ee they gave me my pac code and when i ordered my s6 i requested my number be transfered. Since i've had my s6 its been saying no sim and now my s4 isnt working and hasnt been for about 2-3 hours so im guessing its been transfered but my s6 is still saying no sim. is the sim damaged or is it trying to transfer still?

[MI5]

Check that the sim is inserted correctly but it will take a while for the new sim to become active after the old one has switched off. Just keep restarting the new phone until it comes online.

[Anonymous]

should it say "no sim card though"? is there any way i can test if its even recognising it has a sim card?

[MI5]

No it shouldn't say that which is why I suggested you check it's inserted properly.

[PhoneChanger · Accepted solution]

No SIM card implies that either the SIM is not inserted properly or is fauly, once you have followed @MI5 advice if it still says the same get O2 to swap the SIM card over for you in-store, and check it while your there.

If it still displays after that then you may have a faulty handset, and assuming you just purchased you will be able to get a refund / replacement. Do no accept a repair from O2 if your handset is under 14 days old (or 30 under the new regulations beginning yesterday)

[Anonymous]

Great explanation @PhoneChanger