cancel
Showing results for 
Search instead for 
Did you mean: 

s3 has frozen

Anonymous
Not applicable

my s3 has frozen on samsung screen.  I cant turn it off or charge it.  I have pressed the up volume, power and home key.  The android man appears then falls over with a hazard sign (triangle with ! in it).  It then gives me options clear cache, factory setting etc but has alot of writing saying files not available.  I have tried to attach to kies but will not allow connection of phone  Any ideas please.

Message 1 of 20
5,236 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Use Odin http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/46346...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 5 of 20
4,785 Views
19 REPLIES 19

Cleoriff
Level 94: Supreme
  • 122352 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

I will call @MI5 to help you with this... I hope he is about....:smileywink:

Veritas Numquam Perit

Girl in a jacket
Message 2 of 20
4,833 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Sounds like "sudden death" syndrome to me, what say you @MI5 ?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 3 of 20
4,813 Views

jonsie
Level 94: Supreme
  • 92905 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Try clearing cache first. Next step would be a factory reset and hopefully you have done a recent back up.

Message 4 of 20
4,798 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Use Odin http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/46346...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 20
4,786 Views

Cleoriff
Level 94: Supreme
  • 122352 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@MI5 wrote:
Use Odin http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/46346...

Only 90 minutes late to the party @MI5....Still I understand you have good reason for being 'delayed' LOL

Veritas Numquam Perit

Girl in a jacket
Message 6 of 20
4,783 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Didn't know it was a race.....? tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 20
4,780 Views

Cleoriff
Level 94: Supreme
  • 122352 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@MI5 wrote:
Didn't know it was a race.....? tongue

I call ...you rock up...tis ever the way...usually...LOL

Veritas Numquam Perit

Girl in a jacket
Message 8 of 20
4,768 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
I would have done but I was in Sector 7 shooting some 9 yr olds slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 20
4,754 Views

Anonymous
Not applicable

That guide is really useful! And it has 32,389 Views Jaw-dropping

Message 10 of 20
4,490 Views