pay as you go mobile

Anonymous · ‎02-06-2017

I bought a pay as you go sim , £10. I have not used any calls , I have not sent any texts as the phone was to be used for people contacting me. Why is my balance zero?

Anonymous · ‎02-06-2017

@Anonymous It sounds like you have a big bundle sim where the credit pays for inclusive allowances for you to use

MI5 · ‎02-06-2017

Top up credit is exchanged for an allowance of calls, texts and data which last 30 days.
If you just want basic PAYG you need to log in your MyO2 http://www.o2.co.uk/myo2 and change your tariff to "simply pay as you go"
It will take effect once your current bundle has expired.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous · ‎02-06-2017

but balance says zero. I'm on Classic Pay As You Go and I cannot get a number to speak to a human , only options to top up

jonsie · ‎02-06-2017

You have allowances for one month at which point you will have to top up again. Best option for you is to change tariff to one that allows you to keep your credit.

Simply payandgo will suit your needs...

https://www.o2.co.uk/shop/sim-cards/pay-as-you-go/

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