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note 4 help needed

Anonymous
Not applicable

I have recently upgraded from my s4 to the new note 4 and wow this is some bit of kit, but i have not been able to send mms messages all i get after ages of it trying to send is network error? I have taken the sim out and placed it back in my s4 and im able to send mms again??? I have tried adding new settings sent to me by o2 support no luck, so i have all my fingers crossed that one of you guys/girls maybe able to help oh im on monthly contract

 

 

thanks in advance

Tommelglenn

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MI5
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Check your settings against those listed here http://www.geeksquad.co.uk/articles/o2-apn-settings#Android
It may also be necessary to ask CS to reprovision MMS on your account.
Can I just check that you have a contract sim card too and not a PAYG one....?
Other ideas are to forget about sending MMS and use whatsapp, BBM, Facebook or email to send if possible.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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Check your settings against those listed here http://www.geeksquad.co.uk/articles/o2-apn-settings#Android
It may also be necessary to ask CS to reprovision MMS on your account.
Can I just check that you have a contract sim card too and not a PAYG one....?
Other ideas are to forget about sending MMS and use whatsapp, BBM, Facebook or email to send if possible.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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viridis
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@MI5 is your man, he'll be along soon.
But what is suggest is getting a new sim and performing a sim swap at http://swapmysim.o2.co.uk
Could you also make sure on the note 4 you have mobile data activated.
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viridis
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He has a tardis.
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MI5
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Lol....
Let us know how it goes Tommelglenn slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@MI5 wrote:
Lol....
Let us know how it goes Tommelglenn slight_smile

Soooo...is that the answer....a sim swap? wink

*The Game Is On*

Girl in a jacket
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viridis
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Nope the answer is 42.
Or use one of the many free services thus starving the beast
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Cleoriff
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@viridis wrote:
Nope the answer is 42.
Or use one of the many free services thus starving the beast

Doesn't take much...but you are confusing me. Getting more sense out of the 3 year old currently watching CBeebies Rolleys

*The Game Is On*

Girl in a jacket
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viridis
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The answer to everything -42
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