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mobile connected, no internet

VGB
Level 1: Joiner
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on ‎03-01-2021 14:34

on ‎03-01-2021 14:34

Help, my mobile is set up with payg classic

BT WiFi tells me connected, no internet

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MI5
Level 94: Supreme
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on ‎03-01-2021 14:40

on ‎03-01-2021 14:40

@VGB 

BT WiFi is not the responsibility of O2.

There may be an issue with the hotspot you are connecting to so if it is your own connection, try rebooting the router or contact the hotspot owner for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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