galaxy ace 2:cant access contacts

[Anonymous]

when i try to go into contacts on my samsung galaxy ace I get this message:

' the process android.process.acore has stopped unexpectedly' and the option to force close.

Help??

[Anonymous]

Normally a soft reset can help which is turning a phone off, remove battery if applicable and turn back on.



If no joy then perhaps a hard reset but make a back up first.

http://www.hard-reset.com/samsung-galaxy-ace-2-i8160-hard-reset.html

[MI5]

Go into settings >manage applications >contacts and clear cache & data.
Make sure you have an active contact sync profile in settings >accounts >google.

[Anonymous]

Took battery out and tried again, no change. What's next?

[Anonymous]

Either what MI5 says and if no joy hard reset maybe ?

[Anonymous]

If I clear data, surely that will clear everything on my phone. How do I back it up before I do that?

[Anonymous]

If you use gmail then back up your contacts to that.

If you use a sd card put your pics etc to that.

Pc suites http://www.samsung.com/uk/support/mobilesoftwaremanual/mobilesoftwaremanual.html

[MI5]

It won't touch your pictures.
Really we've not got much info to go on here - where do you store your contacts?
Phone, sim or Google account?

[Anonymous]

Hi @Anonymous

How are you getting on with this ?

Did a Hard Reset help ?