cancel
Showing results for 
Search instead for 
Did you mean: 

finger print

Anonymous
Not applicable

can anyone tell me..finger print locked out after 10 goes..cannot  remember password...phone now gone to emergency calls only  ..cant get into anything...is there landline number for 02..to sort it out or can i do it online..feeling stressed now..been 8 hrs..  

Message 1 of 4
2,900 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22494 Solutions
Registered:
Enter your password wrong 10 times and it will ask for your Google log in details.
If you can't remember those you have no choice other than a factory reset.
Vol up + Power and hold together for 10 secs.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 4
2,841 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 112404 Posts
  • 801 Topics
  • 6693 Solutions
Registered:

Hi @Anonymous

10 attempts will have locked you out completely.

According to advice on the android forums they state you may be able to access your google account via PC to reset your password this way. If not it looks as if a factory reset may be the only other option (you would lose all your data via this route)...However we have android experts here @MI5 @viridis @jonsie who hopefully will be on shortly to advise you further

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
2,869 Views

MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22494 Solutions
Registered:
Enter your password wrong 10 times and it will ask for your Google log in details.
If you can't remember those you have no choice other than a factory reset.
Vol up + Power and hold together for 10 secs.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 4
2,842 Views

Anonymous
Not applicable
Hey @Anonymous have you been able to enter using your Google log in details?
Message 4 of 4
2,763 Views