im on a payment plan but i cant recieve calls they told me i couldnt make outgoing calls ? help please
Apparently (according to your post) 'they told you that you couldn't make outgoing calls'....and yet you say
'you can't receive calls?'. Not sure what you mean by this... Either way as @jonsie said you need to ring O2 Customer Services on 202 to query what is happening...
Veritas Numquam Perit
You have probably sorted it by now, but just in case....
There are several reasons why that is happening: You may have missed one installment and they barred the incoming calls also. Your post is not very clear , so they may have added the incorrect bar, incoming instead of outgoing, or simply you should have the 2 bars (incoming and outgoing, and you only just realised that you couldn't receive call. Depending on long the payment plan is and the amount you can get both bars added, instead of the typical outgoing bar.
Anyway, without calling payment management you will never know, so call 202 and they will transfer you to them.
Keep you eye on the status page
Keep rebooting once the issue is fixed