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broken phone

Anonymous
Not applicable
Iv had my lg g3 for 8 months almost.after 6 months the battery wasent charging now my earphone whole isn't connecting .and my back light is not working.I have the receipt.as my consumer rights is it true I am entitled for an exchange/new phone? I paid 360 for a pants phone .please help
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Bambino
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You wouldn't be entitled to a new phone. You need to give them the opportunity to repair the one you have. It will still be under warranty, so you should probably go direct to LG customer support, rather than O2.

I DO NOT WORK FOR O2



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Bambino
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You wouldn't be entitled to a new phone. You need to give them the opportunity to repair the one you have. It will still be under warranty, so you should probably go direct to LG customer support, rather than O2.

I DO NOT WORK FOR O2



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Anonymous
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But the second they repair it i will loose my right to a replacement .Thanks
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MI5
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Contact LG for a repair under warranty.
You will be covered as long as the damage is not of your own doing.
Contact details at the bottom of this link http://www.lg.com/uk/support/mobile-support
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
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After eight month's use you don't have the right to a replacement unless they can't repair it, which you have to give them the opportunity to do.

I DO NOT WORK FOR O2



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MI5
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@Anonymous wrote:
But the second they repair it i will loose my right to a replacement .Thanks

You have no right to a replacement after 8 months.

The warranty process has to be followed and only then, if it cannot be repaired, will you get a replacement at the discretion of LG......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Thank you.just spoke to lg.They said they can send it off but looks like it is pretty rubbish. I need to go into shop i bought it from and ask for a new phone.it's not fit for purpose !
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MI5
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Some places may just replace it but many won't.
It's worth trying I guess.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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As advised you wont get a new replacement phone. If you go instore they will send it to Anova

Veritas Numquam Perit

Girl in a jacket
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Bambino
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It doesn't matter where you bought it. You will not be given a new phone after using it for eight months. Send it directly to LG. That's your best chance of getting it repaired correctly.

I DO NOT WORK FOR O2



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