cancel
Showing results for 
Search instead for 
Did you mean: 

Zx2

Anncbill
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi I've had my zx2 since April and I've just noticed I hv a crackling when I am on the phone can someone explain why
Message 1 of 10
1,684 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable

@Anncbill Maybe the antenna is faulty. Our Sony expert @viridis may know more or you can contact Sony for a repair. Don’t use O2 repairs 

View solution in original post

Message 2 of 10
1,682 Views
9 REPLIES 9

Anonymous
Not applicable

@Anncbill Maybe the antenna is faulty. Our Sony expert @viridis may know more or you can contact Sony for a repair. Don’t use O2 repairs 

Message 2 of 10
1,683 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

It could also be a loose speker connection but @viridis will give you the code to enter to run a diagnostic test on the phone.

Message 3 of 10
1,680 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Here you go, try this

 

  • Enter the following code *#*#7378423#*#* into the dialler.

     
  •  

    You can choose between:

     
  •  

    - Service info

     
  •  

    - Service settings

     
  •  

    - Service tests

     
  •  

    - Callibration

     
  •  

    - Customization Settings

 

Message 4 of 10
1,679 Views

viridis
Level 56: Guvnor
  • 13530 Posts
  • 106 Topics
  • 308 Solutions
Registered:
Firstly test the speakers by typing *#*#7378423#*#* in the dialler screen, then service tests, speaker tests.
If still blown, boot into safe mode and test then, do this by holding the power button then holding power off until safe mode appears.
Also remove any cases, whilst testing.
If it still does it, power off and remove sim tray, clean sim and reinsert fully.
If this also fails to fix it, the last resort would be a backup using xperia companion, followed by a repair installation of the firmware.
If still not fixed, send to Sony to get if repaired, by logging in to your sonymobile account online and then clicking on support.
Message 5 of 10
1,675 Views

Bambino
Level 84: Resplendent
  • 22942 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Anncbill Follow the advice above from @jonsie and @viridis. If you cannot rectify the fault, DO NOT send the phone to O2 for repair. Contact Sony support and send it directly to them as advised.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 10
1,670 Views

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
It could also be a network issue.
Check the help here too
https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 10
1,645 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @Anncbill, there's some very good suggestions in the replies above, please have a look and let us know if any of them help sort this out!

 

Thanks @Anonymous, @jonsie@viridis@Bambino and @MI5 for all the advice Hero

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 8 of 10
1,621 Views

Anncbill
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks everyone this is really helpful
Message 9 of 10
1,592 Views

Anonymous
Not applicable

@Anncbill You are very welcome 

Message 10 of 10
1,586 Views