Z1 annoying problem

[Anonymous]

Hi, My Sony Z1 experienced some sort of malfunction recently.

My app drawer contains generic app icons. I cannot delete them as the application canot be found message appears when I try. I cant even work out what apps have been corrupted.

Any ideas how to either - delete the icons and/or find out what apps they represent?

cheers

[Cleoriff]

Hi @Anonymous

I will call @MI5 or @viridis in to help you here...

[viridis · Accepted solution]

Only time I've seen this is when an sd card got corrupted and the apps were stored on that,
Either way, something is corrupt and it may require a factory repair via pc companion.

[jonsie]

Back up, factory reset and just add the apps you want. All phones benefit from a factory reset to get the phone operating smoothly again at some stage. As @viridis suggests, it could well be an so card error.

[Anonymous]

Cheers Guys..I was hoping to fix it without a factory reset due to not being convinced my app data and purchases will be backed up/restored correctly. The phone is working, this problem is merely annoying rather than being a massive problem. Thanks anyway!

[MI5]

A repair through PCC won't delete anything.