Xperia Z1 magnetometer

[Anonymous]

Good evening all, I'm Larry and this is my first post to the forum. I have had many androids over the tears, lately all Sony, and I now have the z1, very impressed by the phone, but I have only now needed to use a compass only to be given the error message that it is has a magnetic sensor error, I was told my sony help desk to perform a fix using the desktop software which I did and it still doesn't work, and they have not replied to my latest message to them. Has anyone else out there had this problem and has managed to fix it.?

[MI5 · Accepted solution]

It may be a hardware fault which would require you to return it to Sony for repair.

[Anonymous]

Hi @Yddraig_coc and Welcome to the Forum,,


If you've had the phone from O2 less than 14 days then they will swap it for you.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

After performing the recommended fix by the manufacturer without success then you do really have a couple of choices.

Re contact the manufacturer from their Uk Support page.
http://www.sonymobile.com/gb/support/contact-us/

Perhaps ring them on ;

Monday to Friday : 08:00 - 20:00
Saturday : 09:00 - 17:00
To call us by phone please call:
‎0370-5237237

Or you do have the option of O2 repairs as a last resort as we typically suggest a person goes through the manufacturer, as they know their hardware and software better.

Perhaps let us know how you get on.

Take care.