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Wifi and 4G calling

ducatiman
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Is this a current feature or are O2 screwing me around again when saying they have a current system that works?  We get virtually no 4G signal here despite what their coverage map suggests so being able to use wifi for calling would be very useful.

 

They say I have it on my account but there is no "button" visible to connect to it on my "connections" screen

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MI5
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@ducatiman it all depends on what phone you have? 

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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@ducatiman it all depends on what phone you have? 

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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ducatiman
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Galaxy S9 which it says is supported. slight_smile

 

If I follow the instructions, go to settings, connections there is NO wifi calls button on the menu.  It shows one on the instructions under Wi-Fi but not on my phone.

 

I've checked the firmware and my phone has the software that should work.

More info
 

 

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MI5
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@ducatiman have you enabled it in your MyO2 or called to get it enabled on your account? 

PS. Also look in the settings menu of the phone app for the switch.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Chris_K
O2 Social Media Team
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Hey @ducatiman 

Could you try this for me and let me know if it sorts it please?

- Open your 'Phone' app

- Tap the 'three dots' menu button at the top right hand corner

- Tap on 'Settings'

- Find 'Wi-Fi' calling about two-thirds down and enable it

Let me know if that works for you slight_smile


Hi. I'm from the Social Media Team.

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MI5
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Double posted with me Chris wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Chris_K
O2 Social Media Team
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@MI5 wrote:
Double posted with me Chris wink

Looks like you won fastest finger first by a minute or so, though! joy


Hi. I'm from the Social Media Team.

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MI5
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Hey, as long as it works for @ducatiman it's all good slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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ducatiman
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Not sure what is going on. Apparently the phone is actually a J3 so not sure if that is supported? It says in the Samsung list that J3 2017 is OK.

I've tried all the suggestions above but there isn't a Wi-Fi call button at any of the locations.
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MI5
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Type *#1234# into keypad and give me the CSC
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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