Unlocking request

[Throwaway1234]

I've requested an unlock code to use my device with a different network SIM, was sent a 16 digit code which I entered (only twice to check if I mistyped something initially) but was told it was the incorrect code, can anyone help?

[Bambino]

@Throwaway1234 See if this guide helps: Unlocking an O2 phone to use a different SIM card. - o2uk

[Throwaway1234]

I already looked through the guide but unfortunately, nothing seems to be of use. I used the MyO2 app to get the code initially so I tried doing it again but all it said is that an unlocking request has already gone through so I couldn't do another.

[MI5]

@Throwaway1234 

I'll ask @O2Emma to help

[O2Emma]

Hi @MI5 I can pick this up no problem 😀

[O2Emma]

Hi @Throwaway1234 I will need to send you a private message to look into your unlocking request.

[MI5]

Thanks @O2Emma