I've been using TU Go successfully for about a month - which is great as I have no O2 phone signal at home (Even here in the capital city, gripe, gripe, but that's another matter...).
Suddenly I can't make or receive phone calls or texts with it any more...
About the time the problem started I did become logged out somehow but logged back. The settings seem to show I'm logged in and that all is well but when I try making any calls I get this:-
"Voice calls not avalable
Voice calls are only enabled for Wi-Fi connection.
Please check your settings or your connection."
Neither can I receive calls. Callers hear "Welcome to the O2 messaging service..." and I immediately get a Missed call notification on my TU Go Timeline.
If I try texting I get:-
"No network connection
Please check your settings and try again when you are connected to a Wi-Fi hotspot or a valid mobile data network."
As mentioned I can't see anything wrong in the settings and my Wi-Fi connection is fine for everything else on the phone - including the Missed call notification.
I am running TU Go v.2.40.2 on Android 5.1 on a Doogee X5.
Can anyone shed any light on my problem and what I can do to fix it? It's a pain not being able to make or receive calls at home.
Thanks very much.
Solved! Go to Solution.
Thank you both very much for replying.
Yes, I had tried the 3G/4G approach. It altered the error message I received but sadly didn't fix the problem.
But uninstalling, rebooting and re-installing has done the trick. I just made a call successfully. Not tried texting yet but I'm confident and all now seems well.
It's moved me up to v.2.45.3 - and it kept by timeline intact which I thought I might have lost, so that was good. 🙂
Thanks very much again!
@Anonymous Glad to hear the delete/reinstall sorted the issue for you!
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