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Sony Z2 Sim not working

Anonymous
Not applicable

Hi

 

could anyone tell me if I am doing anything wrong.  I have a Z2 refurbished but it came with no sim holder. I have purchased the holder and the instructions I found are confusing, they say to put the sim face down in the tray and to insert into the phone with the contacts facing the back of the phone.  I did this and the phone restarted but still says no sim card inserted.

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Anonymous
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How to activate it, when the phone won't even register the sim is in the phone

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Bambino
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Good point. As has been said it's probably a faulty phone, and you should be contacting the seller, but as you've already said they haven't been very helpful, you may be the owner of a paperweight.

I DO NOT WORK FOR O2



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MI5
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Has this sim worked previously or is it a new one?
Do you have another phone to try it in?
You may need to call cs and get it activated if it's not been done previously http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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it's a new sim, put it into another phone, o2 have activated it, but still says no sim card in the first phone.

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jonsie
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It has to be either a faulty phone or the sim cards have expired. I would be having a look on Checkmend.

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Anonymous
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yeah, it's a faulty phone, will be taking it back next week, even though it's refurbished, they can't sell it as a working phone if it don't work

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MI5
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Very true....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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If you bought it from Brighthouse was it a new or refurbished phone @Anonymous?

Not that it makes any difference as either way it should be working....

Apologies I have just read back that its refurbished...

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Bambino
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Deleted by me

I DO NOT WORK FOR O2



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jonsie
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