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Sony Z2 Sim not working

Anonymous
Not applicable

Hi

 

could anyone tell me if I am doing anything wrong.  I have a Z2 refurbished but it came with no sim holder. I have purchased the holder and the instructions I found are confusing, they say to put the sim face down in the tray and to insert into the phone with the contacts facing the back of the phone.  I did this and the phone restarted but still says no sim card inserted.

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jonsie
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Take it back for a full refund or an exchange.

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Anonymous
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Have you inserted the sim correctly? Is it the correct sized sim for that phone? Have you done a sim swap?

 

we have a couple of Sony experts on here @MI5& @viridis who will be more help

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Anonymous
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yeah, micro sim, diagram on holder shows which way it is supposed to go, have tried with contacts facing back and front  of phones and tried with 2 sims

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jonsie
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Where did you get the phone?

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Anonymous
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Brighthouse, they are not very helpful

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MI5
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The sim and tray will only go in one way (without excessive force).
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MI5
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Here is a video 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 26
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Anonymous
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yep, followed the video, card in correct, phone automatic restarted saying sim card inserted, but still says no sim card after rebooting

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jonsie
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Sounds like a faulty phone....

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Bambino
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Is the sim from a different phone or is it a new sim? If new, have you done a sim swap or activated it?

I DO NOT WORK FOR O2



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Message 10 of 26
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