cancel
Showing results for 
Search instead for 
Did you mean: 

Sony Xperia 5 II replacement touch screen

Caskers
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Has anyone successfully managed to have a broken touchscreen replaced on the Sony Xperia 5 II, either via O2 repair or another repair service? Currently no independent repair services have this in stock, except one provider from China selling for £250. It would be really useful to know if O2 repair service has access to this part and how much they are charging to fix this (without insurance). Thanks all!

Message 1 of 5
1,743 Views
1 ACCEPTED SOLUTION

Accepted Solutions

viridis
Level 56: Guvnor
  • 13530 Posts
  • 106 Topics
  • 308 Solutions
Registered:
With a lot of screen repairs, if o2 don't have the particular part in stock, they would either get it from the manufacturer, send the phone to the manufacturer service point (technically I think the same company does o2 and Sony servicing) or would replace the handset.
Unfortunately the only way to get a price is to put it in for repair, and await the quote before work is began.

View solution in original post

Message 3 of 5
1,736 Views
4 REPLIES 4

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Caskers I will tag our community member @viridis who is our expert in all things Xperia.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 5
1,738 Views

viridis
Level 56: Guvnor
  • 13530 Posts
  • 106 Topics
  • 308 Solutions
Registered:
With a lot of screen repairs, if o2 don't have the particular part in stock, they would either get it from the manufacturer, send the phone to the manufacturer service point (technically I think the same company does o2 and Sony servicing) or would replace the handset.
Unfortunately the only way to get a price is to put it in for repair, and await the quote before work is began.
Message 3 of 5
1,737 Views

madasaf1sh
Level 76: Forum Legend
  • 9992 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@Caskers

You can submit the details and get a quote from Sony Direct,

https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=mobile

To chat with them

or https://services.sony.co.uk/supportmvc/en/repair?cpint=spt-footer_repair

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 4 of 5
1,728 Views

Caskers
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks so much, that's really helpful information!

Message 5 of 5
1,721 Views