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Sony Experia not charging

Anonymous
Not applicable
Hello purchases a sony Experia for a Xmas present worked fine until yesterday plug in and it will not charge the green light comes on to say its charging but nothing happens. Any help would be appreciated. Thanks in advance.
Message 1 of 14
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Anonymous
Not applicable

MI5

 

I was reading about it on Sony and other forums, some sort of a bug going around

 

many Sony phones not charging

 

solutions: to restart the phone before connecting to the charger

 

to leave it plugged in and it should start charging after 30 mins

 

might work if the port is not faulty

View solution in original post

Message 7 of 14
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Anonymous
Not applicable

Hi

 

the charging port might be faulty.

 

Can you restart the phone and connect again to the charger to see if that helps?

Message 2 of 14
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perksie
Level 69: Guiding Light
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Registered:

Check the charging port for dust or fluff.

 

Failing that a pin may be bent in the port and not connecting, an O2 shop could check it for you and arrange a repair if required.

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Message 3 of 14
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Anonymous
Not applicable
If it's faulty I would demand a replacement as you've had it less than a month I wouldn't accept a repair
Message 4 of 14
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Anonymous
Not applicable
There is a 14 day return policy.

Since the OP had the phone for over 14 days, O2 would send it off to be repaired.

If the OP is still having the same issue, I would contact Sony directly before O2.
Message 5 of 14
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MI5
Level 94: Supreme
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Registered:
If it's user damaged it won't be covered by warranty or returns policy anyway.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 14
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Anonymous
Not applicable

MI5

 

I was reading about it on Sony and other forums, some sort of a bug going around

 

many Sony phones not charging

 

solutions: to restart the phone before connecting to the charger

 

to leave it plugged in and it should start charging after 30 mins

 

might work if the port is not faulty

View solution in original post

Message 7 of 14
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MI5
Level 94: Supreme
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Registered:

Yep good find.... I was really commenting about the comments that suggested getting a new phone etc which won't happen if it's due to the charger been forced in the wrong way round and damaging the port.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 14
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Anonymous
Not applicable

I understand that

 

Let's just hope it is in fact the bug, otherwise the repair might be pricey...

Message 9 of 14
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Anonymous
Not applicable
It may still be a faulty phone nothing tells us either way if the plug has been forced in
Message 10 of 14
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