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Software Update???

Anonymous
Not applicable

my phone keeps telling me to do a software update to Android 6.0 Marshmallow......thing is im scared of losing anything on my phone by doing this software update. On previous phones ive had, when ive done software updates, some data has been lost i.e. music messages photo's etc......and as I have a lot of precious things on my phone from my late husband, i am so scared of doing this update and losing things, please can somebody tell me if i will still have everything as normal, after doing the update.

 

Thanks

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MI5
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Nothing should change at all but if you have important stuff on your phone you should be backing it up to a cloud or pc.
What phone is it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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MI5
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Nothing should change at all but if you have important stuff on your phone you should be backing it up to a cloud or pc.
What phone is it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 13
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jonsie
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You won't lose anything but you should back up the phone first. It's always advisable to back up monthly anyway.

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Anonymous
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Its a Samsung S6 Edge, my phone is backed up, on the phone itself, but I think i will back it up on my pc too
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MI5
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Download Kies 3 and do a full back up.
http://www.samsung.com/uk/support/usefulsoftware/KIES/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
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If the things on your phone are that precious, you shouldn't be keeping them solely on your phone anyway. What would happen if you lost the phone? Back everything up, as the others have suggested.

I DO NOT WORK FOR O2



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viridis
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Does kies 3 now support s6 range @MI5?
Previously it told me I could only use smartswitch
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MI5
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Kies will back it up and smartswitch is for moving data from one phone to another now I believe.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Smartswitch has the option to backup too.

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MI5
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I thought it did too but I was told elsewhere that it wouldn't.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 13
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