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Snapchat not sending snaps

Anonymous
Not applicable

Hoping someone can help me

 

 

Just today my snaps on snapchat will not send on wifi but will on data.i've tried the usual,turning it off and on,reinstalling it,logging out etc. I've contacted snapchat but waiting for a reply.

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MI5
Level 94: Supreme
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Actually this looks like a common problem.
Some things to work through here and also some suggestions that SC may have wrongly blocked your ip https://www.google.co.uk/?gws_rd=ssl#q=snapchat%20wont%20work%20on%20wifi
I think SC support is your best chance.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 6 of 8
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MI5
Level 94: Supreme
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Is anything else working on wifi?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 8
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Anonymous
Not applicable
yes,whatsapp,pinterest and google is. also i can view my story's on snapchat but jsut won't let me send any.I've tried resetting my internet aswell but still nothing.
Message 3 of 8
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MI5
Level 94: Supreme
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Has the app updated recently?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 8
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Anonymous
Not applicable
yep,everything is up to date.
Message 5 of 8
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MI5
Level 94: Supreme
  • 127533 Posts
  • 614 Topics
  • 22169 Solutions
Registered:
Actually this looks like a common problem.
Some things to work through here and also some suggestions that SC may have wrongly blocked your ip https://www.google.co.uk/?gws_rd=ssl#q=snapchat%20wont%20work%20on%20wifi
I think SC support is your best chance.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 8
26,006 Views

Anonymous
Not applicable
i have been googling it lol. i have found it's a problem on sky's side! i'am with sky internet and im hoping to ring up tomorrow and find out wtf is going on.I shouldn't be paying for internet when it messes around like this.
Message 7 of 8
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MI5
Level 94: Supreme
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I agree.
Give em hell wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 8
25,988 Views