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Santander OTP

Devy33
Level 1: Joiner
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Hi have stopped receiving messages from bank to make payments, rang them and they said all was ok their end.
I have samsung s7 and never any problems before.
Anyone know any solutions?
Message 1 of 8
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Anonymous
Not applicable

@Devy33 Do you not have a direct debit set up? It would avoid problems like this. Call customer service on 202 

 

https://www.o2.co.uk/contactus

Message 2 of 8
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MI5
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@Devy33 I recall a couple of previous customers with similar issues but I don't recall a resolution. @Martin-O2 could you check if there are any issues with one time passcodes currently?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Yes it has been a problem for a while and seems to affct customers irrespective of the phone they have.

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Martin-O2
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Thanks for the mention @MI5

 

@Devy33 I'll check to see if there are any problems O2's end. wink

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Devy33
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Hi all, thanks for the replies.
Got it sorted, work mobile is Vodafone and changed to that, no issues now.
Must be a network problem..
If O2 could check it out and sort..
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Cleoriff
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Thanks for the feedback @Devy33 and pleased it's working for you on your works phone.

I will just mention @Martin-O2 here so he can feed back your comments to O2. wink

*The Game Is On*

Girl in a jacket
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Martin-O2
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Thanks @Cleoriffsmiling

 

Great to hear this one is sorted @Devy33. Any further issues give us a shout. wink

 

 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
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Message 8 of 8
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