Solved: Samsung S4 playback issues

Anonymous · ‎22-07-2015

Hello, hope someone can help me.

I have noticed recently when using apps such as Netflix and BBC I player, the programmes will play for a couple of minutes (3 minutes at most) then the picture will freeze but the sound will continue. I have tried downloading the programmes to see if it is my wifI connection causing the problems but the same issues occur.

I have updated to lollipop 5.0.1 in the last 6 weeks but I'm sure if this is related. Any help would be greatly appreciated.

MI5 · ‎23-07-2015

Look in settings >developer options and check if "use nuplayer" is ticked. If it is, untick it.
To get into developer options you need to do this first:
Go to the settings menu, and scroll down to "About phone." Tap it.
Scroll down to the bottom again, where you see "Build number."
Tap on build number 7 times.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎23-07-2015

Look in settings >developer options and check if "use nuplayer" is ticked. If it is, untick it.
To get into developer options you need to do this first:
Go to the settings menu, and scroll down to "About phone." Tap it.
Scroll down to the bottom again, where you see "Build number."
Tap on build number 7 times.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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