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S10+ Finger Unlock

AlexYem84
Level 2: Apprentice
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Hi everyone

Just wondered what everyone thoughts are with the new Galaxy S10 Plus in screen finger unlock.
Is anyone having trouble and having to press quite hard onto the screen to unlock the phone?

I'm getting constant no match and have to try multiple times before it unlocks and I have to press down fairly hard on the screen for it to recognise my finger...

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MI5
Level 94: Supreme
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@AlexYem84 

Generically, issues like this can be helped by deleting your print and re adding.

Also, adding the same finger twice can help too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@AlexYem84 

Generically, issues like this can be helped by deleting your print and re adding.

Also, adding the same finger twice can help too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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AlexYem84
Level 2: Apprentice
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Thank you. Will try to reset my finger prints today slight_smile
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MI5
Level 94: Supreme
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Let us know if it helps slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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gmarkj
Level 59: Quartermaster
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I don't, but be careful before choosing to switch to the face unlock.
There are numerous YouTube videos of people getting round it.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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liggerz87
Level 20: Radiant
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Also what I read about the s10+ unlock is not to touch others do it softly so it works better and try adding the fingers again
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