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Pixel 7 Pro screen burn after only 8 months!

DanniMac
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I've had a contact with O2 for only 8 months and the Pixel 7 Pro already has some minor screen burn at the bottom of the screen. I'm not able to upgrade until Oct 2024! Has anyone else had problems with screen burn and anyone "in the know" able to tell me if I can get a replacement screen or phone at this early stage in my contract? So disappointing!

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madasaf1sh
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@DanniMac 

 

It is a know issue with the first Pixel 7 Pros, and best speaking to Google

 

https://support.google.com/pixelphone/?hl=en-GB#topic=7078250

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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MI5
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@DanniMac 

O2 will just fob you off.

Your best bet is to speak to Google directly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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madasaf1sh
Level 76: Forum Legend
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@DanniMac 

 

It is a know issue with the first Pixel 7 Pros, and best speaking to Google

 

https://support.google.com/pixelphone/?hl=en-GB#topic=7078250

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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DanniMac
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Thanks for the reply slight_smile I've logged a repair with Google as they've told me this is covered under warranty 🤞🏻

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DanniMac
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What a pain! I have now logged a repair with Google - someone on their live chat told me it's covered under warranty 🤞🏻

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MI5
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You're welcome @DanniMac 

Best of luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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