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Phone's sim deactivated after buying watch

GaryIS
Level 1: Joiner
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Registered:

I ordered the Samsung Galaxy Watch7 yesterday and at midnight my phone's sim was deactivated. Why?

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jonsie
Level 94: Supreme
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Registered:

It's very likely that you mistakenly upgraded rather than ordering a separate new plan

That would result in them ordering you a new sim card thus the subsequent deactivation of your current sim

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

Otherwise you risk losing your current number

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