on 08-08-2020 15:29
on 08-08-2020 15:37
Can be sent online https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
or contact numbers here Guide: Coronavirus Community Help and Support and here Guide: How to find help & contact O2
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.