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OTP stopped working for Santander

Colin58
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Hi, I am having problems with receiving  OTP’s from Santander on my iPhone. I received one about a week ago but since I have had any. Checked with Santander and they have confirmed they were sent. 

any ideas? 
thx

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madasaf1sh
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@Colin58 

 

Did you port your number into o2, as if you did it could be a routing issue with your old network. 

 


The best thing to do , is to contact o2 either call them on 202 or  If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Colin58 

Try turning off wifi first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Colin58
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Hi @madasaf1sh, No had this number with O2 for many years. 

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Colin58
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Hi @MI5 Tried it a couple of times off wifi, I have also turned it on and off etc...

 

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MI5
Level 94: Supreme
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@Colin58 

Try the tips in this guide Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 7
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Colin58
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@MI5 yeah tried all them.... still no joy. Just on live chat with them now. 

 

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