New phone not registering on network

[Anonymous]

Hi, I bought a new Samsung S4 mini about 2 weeks ago as an upgrade. I did the standard swapping of the sims, however whilst the new sim is working in a old phone, it isn't working in my new one as messages aren't being sent and I can't make phonecalls. Does anyone know what the problem is?

Thanks!!

[MI5]

Sounds like the phone maybe faulty.....
Have you got a network signal showing on the status bar at all?
Check it's not in airplane mode too.

[Anonymous]

Thanks for replying! There is signal showing on the bar but under my notifications it says that the selected network (O2) is unavailable. Flight mode is definitely not on

[MI5]

This was a phone that you got from O2?

[Anonymous]

Yes it was!

[MI5]

Well definitely not right.
I'd take it back to the shop and ask a guru to look at it for you.

[Anonymous]

Okay I will do, thank you so much for your help!

[MI5]

Good luck and let us know how it goes please.

[Anonymous]

Hi @Anonymous how are you getting on with this? Did you take it to the shop? Let us know how is it going

[Anonymous · Accepted solution]

Yes I took it into the store and since no other working sim is working in the phone i've sent the phone back and am going to order a new one