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New Samsung Galaxy Ace not able to receive texts or calls from non O2 phones

Anonymous
Not applicable

Anyone else having this problem? Phone on pay monthly deal. O2 store & customer services unable to fix. Has had new SIM card. 

Can make calls to other networks and browse web....just not receive calls or texts from non-O2 phones. 

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anticpated
Level 30: Meditator
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Something similar happened when I changed from another network. If you call Customer Support they should be able to submit a fix request or do it themselves. Well hopefully you can get someone helpful as the last time I telephoned O2.

 

Samsung Galaxy S10, Samsung Galaxy S21 Ultra
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anticpated
Level 30: Meditator
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Registered:

Sorry never read your message proper. It does seem that there's a fault on your account. Personally I would seek the advice of somebody in the technical department and bypass the infantry troops.

 

Samsung Galaxy S10, Samsung Galaxy S21 Ultra
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