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My phone screen has gone black with no reason

El17
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I was on my phone when the screen went black Samsung A12 it now won't come back on but is making noise and vibrating 

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MI5
Level 94: Supreme
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@El17 

Hold power and volume down together until phone reboots.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 5
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MI5
Level 94: Supreme
  • 126802 Posts
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  • 21771 Solutions
Registered:

@El17 

Hold power and volume down together until phone reboots.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
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El17
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Thanks will try
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El17
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Thank you so much that seems to have worked! 

Message 4 of 5
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MI5
Level 94: Supreme
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Good news slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 5
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