My new device plan

[melissaosborne1]

Hello, I got this phone now for a week. And It keeps turning itself off everytime I upload a new page or change a song from my playlist. It must be faulty..

[MI5 · Accepted solution]

@melissaosborne1 

Contact O2 to arrange for a replacement.

Guide: Coronavirus Community Help and Support 

Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[melissaosborne1]

Okay it didnt work

[MI5]

You need to keep trying all the options @melissaosborne1 

It's not easy right now but you don't have an option.

Call at 8.00am for the best chance of getting through quickly.

[Marjo]

Hi @melissaosborne1 , sorry to hear you were having issues with your new phone earlier. Hope you got everything sorted eventually for a replacement. Let us know if you have any other questions the community could help with anytime.