on 08-09-2020 13:22
Solved! Go to Solution.
on 08-09-2020 13:27
Contact O2 to arrange for a replacement.
Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
on 08-09-2020 13:27
Contact O2 to arrange for a replacement.
Guide: Coronavirus Community Help and Support
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
on 08-09-2020 14:10
on 08-09-2020 14:14
on 08-09-2020 14:14
You need to keep trying all the options @melissaosborne1
It's not easy right now but you don't have an option.
Call at 8.00am for the best chance of getting through quickly.
on 16-09-2020 08:44
Hi @melissaosborne1 , sorry to hear you were having issues with your new phone earlier. Hope you got everything sorted eventually for a replacement. Let us know if you have any other questions the community could help with anytime.